Frequently Asked Questions
Everything you need to know about CHAMULA products, shipping, and returns.
What makes CHAMULA products unique?
Our products are meticulously handcrafted by master artisans in Mexico using traditional techniques. Each piece features organic materials and unique patterns, ensuring that no two items are exactly alike.
How do I determine my correct size?
Since our footwear and apparel are handmade, sizing can vary slightly. We provide a detailed size guide on each product page. If you are between sizes, we generally recommend sizing up for the best fit.
What is your shipping policy?
We offer worldwide shipping. Domestic orders typically process within 2-3 business days, while international shipping times vary by destination. You will receive a tracking number via email once your order has dispatched.
Can I return or exchange my order?
Yes, we accept returns and exchanges on unworn items in their original packaging within 30 days of delivery. Please note that customers are responsible for return shipping costs unless the item is defective.
How should I care for my handmade items?
To preserve the integrity of the natural leather and wool, we recommend avoiding prolonged exposure to water and direct heat. Use a specialized leather conditioner for footwear and professional dry cleaning for knitwear.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.